Navy Veteran Mousepad

At Houston Custom Print, we are committed to providing our customers with the highest quality products and services. However, we understand that there may be situations where you need to request a refund. This policy outlines our guidelines for refunds and returns.

1. Eligibility for Refunds:

• You may be eligible for a refund if your purchase meets one of the following criteria:
  • The product received is damaged or defective.
  • The product you received is significantly different from the one you ordered.
  • You cancel a custom order before production begins.

2. Refund Request Process:

To initiate a refund request, please contact our customer support team within 5 days of receiving your order. Please provide clear photos or descriptions of the issue, including any damage or defects, to support your refund request.

3. Refund Options:

Refunds will only be processed using the original payment method or as store credit, at the customer’s discretion. Refunds are typically processed within 3 business days from the approval of the refund request. Please note, the refund may take 3 to 5 days to appear on your credit card or bank statement. This is due to the banks processing time.